In today’s economic storm, the customer’s experience is becoming a company’s differentiator and competitive advantage. Some companies having trouble linking their customer services to bottom-line ROI. Some are constantly looking for ways to leverage the voice of the consumer to drive product improvement and innovation. There are also challenges in choosing the right metrics in collecting, analyzing, translating, and prioritizing the voice of the consumer. This conference can help you to overcome these common issues with several cost-cutting/experience enhancing ideas that you can implement immediately.