The 9th Annual European Contact Centre Exchange 2009

Venue: Emirates Stadium

Location: London, United Kingdom

Event Date/Time: Mar 23, 2009 End Date/Time: Mar 26, 2009
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Description

Why should I attend?
The 9th Annual European Contact Centre Exchange is a Director’s forum to discuss best-practice strategies for ensuring:

Efficiency & Cost Reduction minimal process wastage and improved operational efficiency
effective service while sticking to agreed budgets buy-in and accurate evalutation of ROI on new and existing projects

Customer
-Customer retention for long-term revenue generation
-Customer acquisition to increase market share

Staff
-The right staff are recruited
-Attrition rates are low

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Don't miss this event because...
With only senior level executives attending, the content, solutions and networking opportunities on offer are focused to better address the challenges you face – email us on enquire@iqpc.co.uk or call us on +44 20 7368 9300 to see if you qualify
Make sure your time is well spent by customising your itinerary from a menu of sessions.
Case studies and interactive roundtable discussions with innovative contact centres from across Europe, enabling you to benchmark with current leaders in best practice
Panel session debates sharing thought leadership and insight into future industry trends
Pre-arrange peer-to-peer networking meetings with delegates identified as sharing similar challenges to you
Schedule one-to-one consultations with solution providers which have offerings matching your requirements
Further your understanding with our pre-exchange workshop day
Attend our site visits to take back first-hand experience of leading UK contact centres
...also, don't forget to take advantage of the discounts available... Request an Invitation today!

Venue