Event Date/Time: Jun 02, 2009 End Date/Time: Jun 03, 2009
Registration Date: Jun 03, 2009
Early Registration Date: May 01, 2009
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Description

Masterclass Leader:
Graeme Simsion
Simsion & Associates and
Senior Fellow, University of Melbourne

This highly interactive masterclass covers the skills needed by every person providing services to clients within their own organisation, so that they can work effectively. Facilitated by an experienced consulting manager, this course will provide you with practical tools and techniques to:

• Plan and run consultancy assignments
• Understand and meet client expectations
• Deal effectively with politics and “people problems”
• Ensure deliverables are accepted – and used
• Build long-term client relationships

This masterclass is for IT and business people who provide services to clients within their organisation. Most of these ‘internal consultants’ have learned – sometimes the hard way –- that there is more to the job than having the right answer or delivering a technically good product.

Success just as often depends on “soft skills”: setting and managing expectations, negotiating with the client, dealing with difficult people… Yet most professionals give far less attention to these consulting skills than they give to their technical expertise.

This masterclass fills that critical gap.
Developed and facilitated by a seasoned consultant and consulting manager, the masterclass packs a wealth of practical advice, frameworks and tips into a highly interactive two-day programme. It uses a combination of formal material, stories, lectures, group exercises and case studies to cover the key challenges of consulting.

To find out more information or to request a brochure, please respond to aga@arkgroupasia.com or call +61 1300 550 662
Ark Group Australia
http://www.arkgroupaustralia.com.au

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