| Description |
3-day Training Workshop for Total Success in Retail Senior Management
What You'll Discover:
Retail Performance Metrics, KPI's and Balanced Scorecards for Retail Management - Identification and Selection of the critical KPI's for correct balanced scorecard implementation and much more.
How to effectively utilize Business Intelligence in all areas of retail operations to boost sales and profit - Retailers are increasingly focusing on how they can improve customer intelligence and remove wasteful spending. A survey of Aberdeen's retail community revealed that Business Intelligence (BI) is the top technology that retailers will be focusing on in 2008.(Aberdeen Group)
Leading concepts and best practices in Retail Executive Leadership for Performance Management - Strategic enablement, Strategic staffing models, how to create high performance culture, how to develop strategic imperatives, and much more
Retail Sales and Operations Success Blueprint to maximize sales and profits - 16 step formula to improve any metric by 20% in 180 days.
And much more...
100% of the Retail Management Workshop participants said "I will take another workshop from DMSRetail"
Workshop leaders have a combined experience of more than 115 years in various Retail Executive positions.
This workshop is designed for Retail Senior Managers to discover leading edge information, knowledge and insights. Through case studies and industry best practices that showcase required skills and strategies, this workshop examines what works and what doesn't. Retail Management Training from a totally pragmatic perspective, it provides leading edge information, discusses critical factors that impact success and profitability directly. Program contains actual and complex retail management challenges in various retail operational fields. It also covers the latest concepts and best practices in Performance Management and Leadership, Sales Management, Retail Marketing and Analytics, Retail Key Performance Indicators, Balanced Scorecards and related Retail Math in great depth. Innovative customer service strategies, total service quality and customer service action plans are also covered in detail. Result is an effective retail manager equipped with the necessary knowledge, tools and insights ready to positively and dramatically impact the performance of his/her company.
Program:
Day 1:
Retail Performance Metrics, Key Performance Indicators and Related Retail Math:
Identification and Calculation of Retail Metrics - Retail Math
Key Performance Indicators
Retail Balanced Scorecards
Analysis of Performance - Benchmarks
Break-Even Point Analysis
P/L Statement Diagnostics
Utilization of Business Intelligence in Retail Operations:
Customer and Market Potential Estimates
Customer and Market Profiles
Customer and Market Segmentation
Product / Service Needs Analysis
Product / Service Potential
Trade Area Analysis
Store Network Optimization
Direct Marketing Communications
Advertising Mix Analysis
Day 2:
Retail Sales Management:
Relationship and Solution Selling Applied to Retail
Meetings as an Effective Sales Training Tool
Sales Forecasting, Budgets and Quota Establishment
Competitive Strategies - Positioning
Incentives, Rewards and Motivation that Work!
Compensation Strategies for Top Performance
Non Monetary Rewards and How to Apply them for Maximum Productivity
Excellence in Retail Customer Service:
Customer Service Strategies
Determinants of Customer Service Quality
Customer Service Action Plans
Creating and Retaining Loyal Customers
Day 3:
Executive Leadership for Effective Performance Management
Planning for Success - Setting the Direction - Purpose, Vision, Mission, Strategy
Framework for Growth
How to Establish Strategic Imperatives
Performance Management: People - Performance - Strategic Imperative Link
How to Establish Performance Culture
Strategic Enablement: Integrated & Automated Processes
Strategic Staffing Model for Top Performance
Synergy of Sales Skills, Great Customer Service & Leadership Know-How for Top Retail Management Performance:
Road Map to Top Performance in Sales and Profitability
Sample GAP Analysis through BI
Sample SWOT Analysis and Strategy Maps
Resulting Strategy and Tactics
How to Increase Sales by 20% in Six Months
How to Sustain the Success Achieved and Build on It
To register go to: http://www.dmsretail.com/retailtraining.htm
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