7th Annual Credit and Collections for Utilities: Collection and Recovery Strategies for the Economic (0609-credit-collecti)
Venue: Hyatt Regency DTC
Location: Denver, Colorado, United States
Event Date/Time: Jun 10, 2009 | End Date/Time: Jun 11, 2009 |
Early Registration Date: May 29, 2009 |
Description
Who Should Attend
Credit and collections directors, managers, supervisors, and team leaders should attend the 7th Annual Credit and Collections for Utilities training. This event will also assist professionals within the customer service arm of your organization to include call center and customer service directors, billing professionals, and analysts.
Learning Outcomes
* Design new communications and approaches with the new delinquent customer
* Apply a proactive plan to curb commercial and industrial bankruptcies
* Discuss the importance of timely disconnects and how to achieve them
* Demonstrate best practices in field collection, shut-off optimization, and collection agency management
* Evaluate and correctly measure bad debt performance
* Select strategies in outbound messaging to enhance collection efforts
* Demonstrate how to operate more efficiently in a recession economy
* Apply screening and risk scoring best practices