9th Annual Customer Retention Forum

Venue: Singapore

Location: Singapore, Singapore

Event Date/Time: May 26, 2009 End Date/Time: May 28, 2009
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Customers are your most valuable asset!
• Acquiring new customers can cost 5 -7 times more than satisfying and retaining current customers
• 2% increase in customer retention has the same effect on profits as cutting costs by 10%
• The average Telco operator loses 10-20% of its customers each year
• 5% reduction in customer defection rate can increase profits by up to 125%
• Customer profitability rate tends to increase over the life of a retained customer

Now in its 9th year, Telecom iQ’s Customer Retention Forum is Asia Pacific’s leading conference addressing key challenges in churn minimization and revenue retention for the telecommunications industry.

Every year, industry practitioners have attended the conference with a view to learn from and share insights with fellow colleagues in the telecommunications industry. Many senior-level executives have returned to their organization with enhanced strategies and ideas to unlock the power of customer loyalty, increase revenue retention and trigger referrals.