9th Annual Customer Retention Forum
|Event Date/Time: May 26, 2009||End Date/Time: May 28, 2009|
â€¢ Acquiring new customers can cost 5 -7 times more than satisfying and retaining current customers
â€¢ 2% increase in customer retention has the same effect on profits as cutting costs by 10%
â€¢ The average Telco operator loses 10-20% of its customers each year
â€¢ 5% reduction in customer defection rate can increase profits by up to 125%
â€¢ Customer profitability rate tends to increase over the life of a retained customer
Now in its 9th year, Telecom iQâ€™s Customer Retention Forum is Asia Pacificâ€™s leading conference addressing key challenges in churn minimization and revenue retention for the telecommunications industry.
Every year, industry practitioners have attended the conference with a view to learn from and share insights with fellow colleagues in the telecommunications industry. Many senior-level executives have returned to their organization with enhanced strategies and ideas to unlock the power of customer loyalty, increase revenue retention and trigger referrals.