Knowledge Management for Service and Support

Venue: Boston

Location: Boston, Massachusetts, United States

Event Date/Time: Aug 17, 2009 End Date/Time: Aug 19, 2009
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Developed from in-depth, cross-industry research with 36 senior-level executives, Knowledge Management for Service & Support is the only North American cross-industry knowledge management event that provides both customer and product-based support strategies for transforming data into revenue.

Knowledge Management for Service & Support features strategic and tactical strategies to develop a robust knowledge sharing community in any service & support organization focused on optimizing their institutional assets. Key takeaways include:

Optimizing Data Capture and Analysis To Enhance Product Support And Service Intelligence
Linking Product Knowledge And Customer Satisfaction To Profitability
Developing New Training Methods To Cut Time And Save Costs
Maximizing Corporate Intelligence Through Effective Data Analytics
Exploring Advancements In Enterprise Social Networking And Web 2.0 Applications
This your opportunity to network with the industries thought leaders and tackle your most difficult challenges in data analytics, talent management, product support and web-based tools in highly complex environments to transform organizational assets into economic value.