Knowledge Management for Service and Support
Venue: Boston
Location: Boston, Massachusetts, United States
Event Date/Time: Aug 17, 2009 | End Date/Time: Aug 19, 2009 |
Description
Knowledge Management for Service & Support features strategic and tactical strategies to develop a robust knowledge sharing community in any service & support organization focused on optimizing their institutional assets. Key takeaways include:
Optimizing Data Capture and Analysis To Enhance Product Support And Service Intelligence
Linking Product Knowledge And Customer Satisfaction To Profitability
Developing New Training Methods To Cut Time And Save Costs
Maximizing Corporate Intelligence Through Effective Data Analytics
Exploring Advancements In Enterprise Social Networking And Web 2.0 Applications
This your opportunity to network with the industries thought leaders and tackle your most difficult challenges in data analytics, talent management, product support and web-based tools in highly complex environments to transform organizational assets into economic value.