Building on issues raised at our industry leading The Future of Consumer Finance conference, this event will bring together key speakers and industry professionals to discuss and debate effective strategy in arrears management from pre-delinquency to downstream collection. Lenders are focusing more attention on remedying the growing debt trend, as levels of bad debt rise and the possibility of more debtors defaulting threatens to seriously affect profits in the consumer-lending market. This conference will consider how existing systems and operations will cope in the new collections environment, and identify innovative and cost-effective solutions, both in-house and outsourced, to deal with mounting arrears.

Key speakers include:
* Amer Sajed, Managing Director UK Cards, Barclaycard
* Paul Noble, Managing Director, Firstplus
* Jaidev Janardana, Chief Credit Officer, Capital One Bank Europe PLC
* Venkat Sarma, Senior Vice-President & Head of Consumer and Programme Lending, ABN Amro
* Craig Ballantine, Senior Manager, External Recovery Strategy, HBOS
* Mark Hoban, Shadow Financial Secretary to the Treasury
* Patricia Easterbrook, Regulation, Policy and Risk Director Barclays
* Donna Pumfrey, Public Policy Executive EMEA, Bank of America
* Louise Cuming, Head of Mortgages and Protection Services, Moneysupermarket.com
* Martin Gahbauer, Senior Economist, Nationwide