n Executive Overview: Information you need to support and drive the implementation of Lean and Operational Excellence using Value Stream Mapping and Lean Six Sigma Metrics in Service Provider Industry and Office Applications.

Value Stream Mapping (VSM) includes many different techniques developed to help organizations visualize and measure what happens during the process of adding value in the form of products or services. For our purposes, “value” is intrinsically “what the customer is willing to pay (and wait) for,” the good or services being produced.

n Executive Overview: Information you need to support and drive the implementation of Lean and Operational Excellence using Value Stream Mapping and Lean Six Sigma Metrics in Service Provider Industry and Office Applications. Value Stream Mapping (VSM) includes many different techniques developed to help organizations visualize and measure what happens during the process of adding value in the form of products or services. For our purposes, “value” is intrinsically “what the customer is willing to pay (and wait) for,” the good or services being produced.