Planning for a One-Stop Enrollment Services Model
Venue: Hyatt Regency Cambridge
|Event Date/Time: Jul 27, 2009||End Date/Time: Jul 29, 2009|
While the basic premise of the one-stop enrollment services model is the same across institutionsâ€“streamlining student service deliveryâ€“actual implementation varies widely based on strategic goals, available resources, and student population. In fact, the "one-stop" moniker can refer to a host of institutional changes, ranging from streamlining the registration process to reducing student runaround and from providing individualized in-person service to using the web as a virtual shop. With so many possible approaches, administrators are faced with the challenge of determining which changes are right for their college or university.
Join us for help in considering the available options from diverse institutional perspectives. We will examine five main components involved in the planning and implementation process:
* Process redesign
* Physical space considerations
* HR issuesâ€“Change management & training
* The advantages and use of technology
* Assessment methods
Throughout the event, you will relate the principles discussed to your own institution, eventually emerging with an outline to guide your planning efforts.
Who should attend: Institutional leaders driving the change to a one-stop enrollment services model and managers of affected divisions will learn to clarify their role during the change process and beyond. This could include vice presidents of enrollment management, directors of enrollment services or student services, and change managers. Leaders from the offices of financial aid, the bursar, and the registrar would also benefit.