13th Annual North American Shared Services & Outsourcing Summit

Venue: Swissôtel Chicago

Location: Chicago, Illinois, United States

Event Date/Time: Sep 28, 2009 End Date/Time: Oct 02, 2009
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Description

SHARED SERVICES IS THE KEY TO A WEALTH OF OPPORTUNITIES, AND THIS YEAR, THE PROGRAM FOCUSES ON:
Key Themes Developed for All Stages of Development
• Planning & Launching: Creating Growth Through Internal & External Partnerships
• Measurement & Process Excellence: Strengthening Partnerships for Increased Value
& Sustainable Success
• BPO Exclusive: Smart Contracting for Partnership Success
• Finance & HR Transformation: People, Process, Technology in a Globalized World
• Creating Customer Value: Establishing Long-Term Partnership Success

What’s New at the Summit?
• Formats: Live Onstage Exclusive Interviews with Shared Services & Sourcing Leaders &
Function Specifi c Learning Labs with Tutors
• Executive Agenda for Mature SSOs
• Out of the Box Brainstorming Sessions on Creating Innovation in Shared Services
• 20+ Brand New Industry Leaders
• Mature BPO Discussions around Innovation & Governance, Risk Mitigation and
Negotiation Strategies
• 2 Exciting Brand New Site Tours: Choose from Caterpillar HR Shared Services or
Andrew Corporation Finance Shared Services

Venue