Reducing write-offs, increasing profitability and enhancing customer engagement and retention are at the top consumer lenders’ priorities today. In the current economic climate, collections and recoveries managers like you need to radically redesign their financial services collections strategies and streamline their operations to survive the debt turmoil and gain strategic advantage in the process.

Join senior debt recovery strategists from across the UK on September 23rd at the leading event targeting consumer-centric debt recovery. As the credit crisis continues to hit consumers hard, there is increasing urgency for you to develop a more customer-centric approach to collections that boosts customer loyalty and to adopt automated collections and recovery processes and systems that operate more flexibly and efficiently. Every session at the conference examine strategies and information that you need to ensure that your strategy is evolving to meet the changing economic climate. (142 words)

Driving Customer-Centric Debt Recovery is a one day conference plus 2 practical workshops and it has been specifically designed to give you access to the latest thinking in collections and recoveries practices from leading financial institutions.

With your time at a premium, this is your opportunity to access a range of high impact case studies and workshops whilst minimising the time you spend away from your desk. Just imagine how you could develop your strategy if you had access to the thinking of other leading lenders. This event has been written in co-operation with over 50 of your peers so you can be sure that the topics it addresses are the most critical for you at the moment. (262 words)

For more information and to register visit www.leadersinfs.com or call +44 (0)20 3178 8700. You can also register by emailing us at register@hansonwade.com