TCE (Total Customer Experience) Model Building e-Workshop for Financial Services (e-Workshop)

Venue: e-Workshop

Location: Hong Kong, Hong Kong

Event Date/Time: Aug 20, 2009 End Date/Time: Aug 20, 2009
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Description

TCE (Total Customer Experience) Model Building e-Workshop is designed to help Marketing, Sales and Service Executives build a TCE model to monitor, manage, and enhance. The total customer experience across multiple channels and touch-points throughout the whole customer lifecycle. The content of this program is based on the U.S. patent-pending Branded CEM (Customer Experience Management) Method, invented by Sampson Lee, Founder of G-CEM.

Venue

Additional Information

Program fee is USD1,000 per person. Group discount of USD950 per person is available for a group of 3 or more attendees to register together from the same company. The fee includes reading materials (for e-Readings), training fee (for e-Workshop), and consultation fee (for e-Coaching).

Types