Global Contact Center Conference 2009

Venue: Bali

Location: Bali, Indonesia

Event Date/Time: Jul 06, 2009 End Date/Time: Jul 08, 2009
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Description

Attend this great opportunities to exchange Contact Center best practice across Asia Pacific in increasing their performance and quality, while reducing operation cost and bring in revenue!

The contact centers continues to be in the CEO and Senior Management radar on their regular meetings, highlighting the following:

* Major trends and opportunities in Asia Pacific Contact Center industries
* Outsourcing Pros and Cons
* Case studies from successful Contact Centers and BPOs across the industries and
* Increasing agent motivation and performance
* Effective performance and metrics reporting
* Increasing Contact Center Productivity and Reducing Operational Cost
* Providing consistent and excellent Customer Experien
* Understanding Customer's Need and Expectation
* Benchmarking Contact Centers

Venue

Bali
Bali
Indonesia
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