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In the current climate, the role of after-market service has never been so pivotal in shaping the growth and profitability of companies across Europe. Customer-centric strategic service management is developing as a key frontier in competitive differentiation. Your ability to transcend from implementing a traditionally reactive "break-fix" model to spearheading proactive strategic service management and identifying profitable revenue opportunities will determine your market position, brand reputation and ultimately, your bottom line.
The 2nd annual Strategic Service Management conference is the only opportunity this year for European Directors of after-sales service, parts and product support to meet, share best practice and develop strategies to deliver profitable service. This is THE "must attend" European cross-industry event for anyone looking to improve strategic and tactical service delivery.
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