Customer Experience Asia 2009 (Customer Experience)
|Event Date/Time: Oct 28, 2009||End Date/Time: Oct 29, 2009|
|Registration Date: Oct 29, 2009|
|Early Registration Date: Jul 21, 2009|
Hand in hand with customer retention, or a strategy to ensure this, is enhancing your customerâ€™s experience when they are engaging with your organization â€“ whether it is by phone, face-to-face, through marketing collateral, and/or brand engagement. At the end of the day, companies with higher levels of customer satisfaction than their competitors will be able to retain customers more so than those that donâ€™t.
The conference is about enhancing customer experience strategies that lead to customer retention, and/or acquisition and maximisation. Think about the technical (and fluffy) things these big companies do to ensure the quality of the customer experience is consistently high.