Certification Program Global Customer Experience Management, Sep 30 - Oct 1, 2009 in Paris
|Event Date/Time: Sep 30, 2009||End Date/Time: Oct 01, 2009|
Date: September 30 - October 1, 2009
Place: Paris, France
Being the only Global CEM Certification Program continuously run in eight major cities of the world including London, Amsterdam, Paris, San Francisco, Dubai, Singapore, Hong Kong and Shanghai, the next one will be scheduled in Paris again on Sep 30-Oct 1, 2009.
What You Will Learn
The 2-day program covers CEM essentials, provides you a framework with relevant guiding principles and tools for designing the best experience to your target customers. The attendees will be equipped with knowledge that can be immediately applied to their business and real-life work environment.
Who Should Attend
Anyone who has management or functional responsibilities to deal with customers will benefit from the course. In particular, you will likely be:
Department Heads of Marketing, Services, CRM, Customer Experience or Sales
Director/ VP / GM of customer management related units
Management Executives who take charge of corporate strategy planning and customer management development
Business Owner who sees CEM a critical differentiator for their business
What Did They Say About the Program
"It was terrific and invigorating to learn new concepts and tools."
Director, Customer Experience
Symantec Corporation (United States)
"I can clearly see how to start and run my CEM program."
Project Lead CRM
GE Money Bank (Norway)
"Absolutely professional. Great application of theory into practice."
Provincial Service Manager,
First National Bank (South Africa)
"The biggest AHA: You don't need to "fix" each and every touch-point!"
"This course helps me to sell the CEM project to executives."
Customer Requirement Manager
Trend Micro (United States)
Visit http://cemcertification.g-cem.org/ for further details of the program.