Field Service Management Asia 2009 (FSM)

Venue: Singapore

Location: Singapore, Singapore

Event Date/Time: Nov 18, 2009 End Date/Time: Nov 19, 2009
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Key Issues You Will Explore At Field Service Management 2009 Include:
• Examination of service management systems technology infrastructure and key functionalities required for service chain optimisation
• Developing state of the art IT-to automate the real-time process from the point that the need for an on-site service visit is established, through to successful service delivery
• Improvement in management control and workforce visibility through location based services
• Controlling the real time allocation and scheduling of individual field resources in both the short term and long term
• Balancing resources to maximise both customer satisfaction and service organisations profitability in the rapidly changing environment
• Managing customer demand for rigorous SLA provisions and work issue resolution
• Transformation of post-sale service from a tactical cost centre to a strategic profit centre