Contact Centres Asia 2010 (Contact Centres Asia)
Venue: Hong Kong
Event Date/Time: Jan 26, 2010 | End Date/Time: Jan 27, 2010 |
Description
Key themes to be debated include:
• Generating revenue through customer interactions
• Technology as a productivity-enabler
• Innovative cost reductions that translate into superior customer service
• Collaborative analytics that improve measuring and monitoring
• Employee engagement strategies that deliver results
For more information or the agenda, please enquire at enquiry@iqpc.com.sg or visit www.contactcentresasia.com