Recognising that broad plans to improve productivity in contact centres are no longer enough, IQPC and Callcentres.net are partnering with leading customer care professionals in Asia to share evidence-based strategies and best practices that will re-define call centre operations.

Key themes to be debated include:
• Generating revenue through customer interactions
• Technology as a productivity-enabler
• Innovative cost reductions that translate into superior customer service
• Collaborative analytics that improve measuring and monitoring
• Employee engagement strategies that deliver results

For more information or the agenda, please enquire at enquiry@iqpc.com.sg or visit www.contactcentresasia.com