Contact Centres Asia 2010 (Contact Centres Asia)

Venue: Hong Kong

Location: Hong Kong, Hong Kong

Event Date/Time: Jan 26, 2010 End Date/Time: Jan 27, 2010
Report as Spam


Recognising that broad plans to improve productivity in contact centres are no longer enough, IQPC and are partnering with leading customer care professionals in Asia to share evidence-based strategies and best practices that will re-define call centre operations.

Key themes to be debated include:
• Generating revenue through customer interactions
• Technology as a productivity-enabler
• Innovative cost reductions that translate into superior customer service
• Collaborative analytics that improve measuring and monitoring
• Employee engagement strategies that deliver results

For more information or the agenda, please enquire at or visit