Utility companies are moving into a new generation of customer web interaction. As they continue to improve existing web sites in areas such as outage communication, bill payments, start/stop service functions, etc, there are now new mediums such as Facebook, YouTube, Twitter and other web based forums which add a whole new dimension to communicating with customers. As a result, the dialogue is increasing along with customer expectations. And utilities are rising to the challenge.

In EUCI's 5th Annual Web Self Service for Utilities, industry leaders discuss interactivity, communication, and best practices in eBusiness strategies as utilities continuously work to improve customer engagement and automation through self service channels and web-based initiatives.

As electronic payments are a primary driver to customers using self service options and the bill is a utility's number one form of communication with its customer, EUCI has created a unique two-conference event - Web Self Service for Utilities and Billing for Utilities. Each conference is designed to provide tangible strategies and techniques for immediate implementation. Attending both conferences will allow attendees to integrate design, marketing, functionality, interactivity and communication into a comprehensive customer solution.

The Early Bird price for this conference is USD $1,195.00. After January 15, 2010 the price will be USD $1,395.00. Sign up for both Web Self Service and Billing for Utilities conferences before January 15 ,2010 and receive a $395 discount off the total price.