8th Billing for Utilities Conference (0110-billing)
Venue: Hyatt Regency
|Event Date/Time: Jan 27, 2010||End Date/Time: Jan 28, 2010|
|Early Registration Date: Jan 15, 2010|
There's no doubt the bill continues to be a critical customer touch point in the meter to cash processing cycle. At EUCI's 8th Billing for Utilities Conference, utilities and other industry experts will provide critical information on techniques surrounding the most significant transformations in the industry today.
Key topics to be discussed include:
â€¢Print bill redesign
â€¢New e-bill platforms
â€¢Increasing e-bill adoption
â€¢CIS implementation and lessons learned
â€¢Changing customer behaviors and the associated utility business processes that must change along with them
â€¢Using credit cards
â€¢Improving bill exceptions
â€¢Decreasing churn for paperless billing
â€¢Impact of smart metering on the billing process
As electronic payments are a primary driver to customers using self service options and the bill is a utility's number one form of communication with its customer, EUCI has created a unique two-conference event - Web Self Service for Utilities and Billing for Utilities. Each conference is designed to provide tangible strategies and techniques for immediate implementation. Attending both conferences will allow attendees to integrate design, technology, marketing, functionality, interactivity and communication into a comprehensive customer solution.