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| Category 2 |
Business: Energy
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| Category 3 |
Business: Financial
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| Contact |
4643 S. Ulster St. Suite 350
Denver, CO 80237
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| Description |
As technology makes significant impacts on metering, rates, CIS systems and automated/web based payments, the utility billing process continues to become ever more complex. These issues in conjunction with changing customer expectations are posing both new opportunities as well as new challenges in areas ranging from bill re-design, to process changes, to customer care strategies.
There's no doubt the bill continues to be a critical customer touch point in the meter to cash processing cycle. At EUCI's 8th Billing for Utilities Conference, utilities and other industry experts will provide critical information on techniques surrounding the most significant transformations in the industry today.
Key topics to be discussed include:
•Print bill redesign
•New e-bill platforms
•Increasing e-bill adoption
•CIS implementation and lessons learned
•Changing customer behaviors and the associated utility business processes that must change along with them
•Using credit cards
•Improving bill exceptions
•Decreasing churn for paperless billing
•Impact of smart metering on the billing process
As electronic payments are a primary driver to customers using self service options and the bill is a utility's number one form of communication with its customer, EUCI has created a unique two-conference event - Web Self Service for Utilities and Billing for Utilities. Each conference is designed to provide tangible strategies and techniques for immediate implementation. Attending both conferences will allow attendees to integrate design, technology, marketing, functionality, interactivity and communication into a comprehensive customer solution.
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| Additional Information |
The Early Bird price for this conference is USD $1,195.00.
After January 15, 2010 the price will be USD $1,395.00.
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