Islamic Finance Client Relationship Management

Venue: Doha

Location: Doha, Qatar

Event Date/Time: Feb 22, 2010 End Date/Time: Feb 25, 2010
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Description

Islamic Finance is one of the fastest growing banking sectors in the world especially throughout the GCC. Although there are special rules relating to the management, operation and structure of an Islamic Bank, at its core, it remains a people business and managing those people or clients has become more important than ever as more and more banks compete for the same business. Looking after the existing client base and building on established relationships has always been the key to expanding a bank successfully.

Event summary:



Islamic Finance is one of the fastest growing banking sectors in the world especially throughout the GCC. Although there are special rules relating to the management, operation and structure of an Islamic Bank, at its core, it remains a people business and managing those people or clients has become more important than ever as more and more banks compete for the same business. Looking after the existing client base and building on established relationships has always been the key to expanding a bank successfully.



Programme Director: Mark Andrews

Mark Andrews is an investment and corporate banker with over 30 years experience in the UK corporate and investment banking sector. He qualified as an associate of the Chartered Institute of Bankers in 1981 finishing as the top candidate for the year with distinctions and winning the Whitehead Prize for Monetary Theory.He joined Lloyds Bank in the 1970’s after a brief career in the navy. He joined on an accelerated management programme, which included sponsored courses at Cambridge University and Manchester Business School where he was enrolled. He was appointed one of the first managers in the bank’s Corporate Banking Division, which at that time was a pioneering development within a clearing bank, offering relationship managers to the bank’s largest corporate clients including telecommunications businesses. His duties included investment appraisals and valuations of individual companies, banks and sectors.



During the 1980s Mark was appointed as one of the youngest Lloyds London City branch managers specialising in private client business as well as international bank clients and money market institutions. He was then appointed as one of the first Commercial Service managers in 1985, another pioneering development – now the norm - offering senior relationship manager to middle market corporate and private clients. Mark was subsequently promoted back to the Corporate Banking division as a senior corporate manager responsible for the treasury, banking and investment requirements of the bank’s largest banking clients.



From 1990-1999 Mark served as a Director of Granville Bank – a merchant bank which specialised in private client business – and was a main board director of Granville Holdings Plc, the parent company, a London City based merchant bank which itself specialised in corporate clients and high net worth individuals. His responsibilities included client management and acquisition as well as managing the groups wholly owned investment-banking subsidiary where corporate client accounts and investment management businesses – mainly high net worth individuals - were domiciled. He dealt extensively with correspondent banks in several countries.



For the past 10 years Mark has established and successfully developed his own banking, investment management, financial consultancy and international training assignments in the Middle East and Africa. As the Banking Team Leader for Risk Reward since 2007 he advises and lectures on International Banking Best Practice, Bank Capital Management and Regulatory Arbitrage, Bank Relationships, SME Lending, Credit Risk Management, Client Relationship Management, Islamic Banking & Finance and Risk Management in Islamic Finance.





Key topics:



A practical course specifically designed for Islamic bankers and finance professionals to refresh existing and develop new skills in professional relationship management. Delegates will revisit the basic Islamic principles before learning successful relationship skills. They will be encouraged to fine tune and improve on effective communication techniques and will be able to share everyday experiences and challenges in managing client relationships in a fun environment.

Venue

Doha
Doha
Qatar
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