The recession continues to affect college affordability and attitudes towards the financial aid process and the need analysis systems. The financial stress that parents feel about paying for college can result in combative conversations in the financial aid office during the April appeal cycle. Aid administrators who have developed successful conflict management skills are better equipped to steer difficult conversations towards successful outcomes and enhance customer services as a result.

Join us for Getting Ready for the Appeal Cycle: Conflict Management Skills for Aid Administrators to learn effective communication and conflict management skills in time for the April appeal cycle.