Customer Experience Management Training 2010
Venue: American Strategic Management Training Center
Location: Arlington, Virginia, United States
Event Date/Time: Jan 25, 2010 | End Date/Time: Jan 26, 2010 |
Description
- Identify the customer's wants and needs to design your approach towards enhanced customer experience and improved profits
Understand "Experience Disconnects" from the Customer Perspective
- Learn how poor experiences influence customer satisfaction and ways to avoid under-delivering on consumer expectations
Learn How to Engage Employees in Experience Creation and Delivery
- Enable employees to work towards creating memorable customer experiences
Utilize Key Metrics to Monitor and Measure Customer Experience
- Incorporate customer and employee performance metrics into your existing performance management system for improved results