Customer Experience Management Training 2010

Venue: American Strategic Management Training Center

Location: Arlington, Virginia, United States

Event Date/Time: Jan 25, 2010 End Date/Time: Jan 26, 2010
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Description

Define Your Customer Experience Intent
- Identify the customer's wants and needs to design your approach towards enhanced customer experience and improved profits

Understand "Experience Disconnects" from the Customer Perspective
- Learn how poor experiences influence customer satisfaction and ways to avoid under-delivering on consumer expectations

Learn How to Engage Employees in Experience Creation and Delivery
- Enable employees to work towards creating memorable customer experiences

Utilize Key Metrics to Monitor and Measure Customer Experience
- Incorporate customer and employee performance metrics into your existing performance management system for improved results

Venue

1515 N. Courthouse Road, Suite 600
Arlington
Virginia
United States
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