Customer Relationship Management: CRM Strategic Roadmap (CRM)
Venue: Monarch Dubai
|Event Date/Time: Feb 07, 2010||End Date/Time: Feb 11, 2010|
Understand why Customer Relationship Management (CRM) is essential for attracting, retaining and growing loyal customers.
Determine the uses and objectives of a CRM system.
Recognize best practices in implementing a CRM strategy.
Use CRM for improving marketing, sales, customer service, and customer contact