Customer Relationship Management: CRM Strategic Roadmap (CRM)

Venue: Monarch Dubai

Location: Dubai, United Arab Emirates

Event Date/Time: Feb 07, 2010 End Date/Time: Feb 11, 2010
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By the end of the program, participants will be able to:
Understand why Customer Relationship Management (CRM) is essential for attracting, retaining and growing loyal customers.
Determine the uses and objectives of a CRM system.
Recognize best practices in implementing a CRM strategy.
Use CRM for improving marketing, sales, customer service, and customer contact