This seminar delivers the foundational skills and techniques required to analyze and improve existing processes. It focuses on identifying opportunities for process change and presents the Analysis, Modeling and Design techniques and tools required to improve performance. Participants will learn to scope specific processes using graphical models to document results. And, they will learn how to define measurement techniques for evaluating outcomes. They will also learn how to model As-Is and To-Be process workflows using industry standard notations. The class is organized around a Case Study that will be developed by attendees working in teams along with the instructor. The approach is practical and Business oriented and attendees will be able to immediately apply what they learn within their own organization. It naturally follows on from the lessons in the preceding class “Business Process Management” to provide a complete methodology.

Learning Objectives:

• Discover how to appropriately analyze and scope a Business Process problem
• Create Scoping Charts and core-BPMN Process flow diagrams
• Be able to select and apply the proper tools and techniques to model, analyze, manage, measure and improve processes
• Apply creative thinking approaches and design techniques to process improvement
• Develop critical measures for evaluating Business Process Performance
• Learn how to develop and apply testing, and validating methods to new process designs


ROGER BURLTON
He is a founder of the Process Renewal Group. He is considered an industry leader, recognized internationally for his pioneering contributions in Business Process Management since 1991. Roger has conceived and chaired several high profile BPM conferences in North and South America, Europe, Middle East and Australia including Knowledge and Process Management Europe and the BPM Conferences for Shared Insights in the US. Mr. Burlton’s highly acclaimed book “Business Process Management: Profiting from Process” is regarded as the reference book for process Professionals who want to conduct process architecture initiatives, process renewal projects as well as those who wish to entrench process governance across the Enterprise.

For further information please do not hesitate to contact us at info@technologytransfer.it or visit our website at www.technologytransfer.eu