Lean service delivery for the public sector
Venue: Holborn Bars
|Event Date/Time: Mar 18, 2010||End Date/Time: Mar 18, 2010|
â€¢ Understand the lean approach to service management
â€¢ Focus on what matters most - the customer perspective
â€¢ Appreciate the issues relating to customer demand
â€¢ Explore how value is created
â€¢ Put practical lean principles into practice for your organisation
â€¢ Recognise the importance of the cultural context within your organisation
â€¢ Develop an action plan to improve service efficiency and performance
Masterclass leader: Eirian Lewis MA FCIPD, Director of TEAL Consulting
â€œThere is no mystique about the principles of lean management. They are based on understanding customer needs, being responsive to change and continually minimising non-value adding activities. They involve multi-skilled team working, effective supplier relationships and a flexible approach to service design and delivery which incorporates error-proofing and continuous improvement. The skill lies in understanding how these methods, originally conceived in the motor industry, can be applied successfully to any service-based organisation.â€
(Source: Teal Consulting)
Ark Groupâ€™s Lean service delivery for the public sector masterclass will demonstrate how Lean Management, an established and proven approach from the commercial sector, can be applied to operations in the public sector and service organisations. It will explain how the approach enables organisations to re-think and radically re-design the way they work, to deliver customer-focused services that are responsive, efficient and effective. The programme will draw examples from many different organisations, to enable delegates to relate the principles to their situation.
Donâ€™t miss this opportunity to learn from a leading expert practitioner how to optimise the efficiency and performance of your service delivery and ultimately provide better service to citizens.