LSS & Process Improvement for Customer Experience

Venue: The Trump International Beach Resort

Location: Sunny Isles Bea, Florida, United States

Event Date/Time: Mar 22, 2010 End Date/Time: Mar 24, 2010
Early Registration Date: Feb 26, 2010
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Attend this Conference and Learn How to:
✔ Maximize the effectiveness of VOC methodologies to improve customer-related processes
✔ Increase business value by incorporating customer feedback into newly developed products and services
✔ Improve the performance of processes that are critical for the customer by obtaining a baseline measure of ever-changing satisfaction levels
✔ Gain competitive advantage by leveraging new feedback data and measuring your performance against your competitors proudly presents

Don’t Miss:
✔ The great debate on pros and cons of LSS value for customer management: Listen to experts and learn how to build a winning business case and ensure support from your customer management team!
✔ Interactive case studies on how to enhance the customer experience by improving billing, sales and marketing processes
✔ More networking and problem-solving opportunities with your peers
✔ Results of IQPC’s and Market Value SolutionsTM BPM survey
✔ Actionable quick wins and game-changing ideas in LSS for customer experience


18001 Collins Ave
United States