Increasing revenue through Lean Sigma and service improvement

Venue: TBC/ London

Location: London, United Kingdom

Event Date/Time: Apr 13, 2010
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Cost savings, revenue increases, improved customer satisfaction and more efficient project delivery, these are all things that we strive for particularly at times like these when consolidation and efficiency are so important for survival and maintaining a foothold in your industry.

Lean Sigma is a commonsense approach to ensuring that you can achieve all four of these ambitions without completely transforming your business processes and incurring yet more cost.

Eirian Lewis has been overseeing cost saving projects for over 10 years and has adapted his approach many times to accommodate economic and industrial changes. During this masterclass he will actively demonstrate how lean systems and management can lead to significant improvements in service delivery as well as dramatic cost savings.

This Lean Sigma programme examines the principles underpinning a Lean Sigma approach, a framework for implementation, tools to use, and the cultural and people aspects of achieving business improvement and change. The programme also demonstrates how the DMAIC (Define,
Measure, Analyse, Improve, Control) approach can support Lean implementation. This proven methodology can provide Lean practitioners with a robust structure to support a Lean programme.

The masterclass will demonstrate how Lean Sigma can contribute to increased customer satisfaction and improved efficiency.