Improving the firm’s performance through the use of the balanced scorecard

Venue: TBC/ London

Location: London, United Kingdom

Event Date/Time: Apr 29, 2010
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A one-day masterclass designed to help you:
• Develop a strategy map and the identify key performance management metrics that will drive your firm’s sustained success and growth
• Align organisation strategy with the work people do on a day-to-day basis
• Align fee-earner performance measurement and rewards with your KPIs
• Understand how your processes and people contribute by delivering real-time Key Performance Indicator (KPI) feedback and put your people in control of the KPIs against which they are measured
• Focus on the drivers of future performance

Masterclass leader:

Eirian Lewis MA FCIPD, Director of TEAL Consulting

Who Should Attend?
This masterclass is designed to equip the team leaders within law firms to monitor and manage their team’s performance and align it with the overall strategy and goals of the firm. This includes Heads of finance, managing partners and anyone that has people reporting to them.

Why this event?

With the condition of the market as it is, tougher times may be around the corner and it is time to consider precisely what talents and abilities your law firm should look for in a partner. A lawyer must be more that just technically outstanding, but must be actively engaged in driving the performance of the firm.

There are many ways to measure the performance of your firm and its individual contributors.

The Balanced Scorecard began as a measuring device to see whether the smaller-scale operational activities of a company are aligned with its larger-scale objectives in terms of vision and strategy. By focusing not only on financial outcomes but also on other factors, the Balanced Scorecard helps provide a more comprehensive view of a business, which in turn helps organisations act in their best long-term interests. The balanced scorecard is a strategic planning and management system that is used extensively in businesses worldwide to align not only the vision and strategy of the organisation but improve internal and external communications and monitor performance against strategic goals.

This masterclass will provide you with the knowledge to develop and use the balanced scorecard to assess your firm’s performance. The balanced scorecard has been used effectively in the corporate world for many years now, so it is time to put it into practice in your firm.

About your facilitator

Eirian is an experienced management consultant specialising in the delivery of improved business performance to achieve competitive advantage through people. His experience allows him to work at all levels to assist clients and provide and implement practical solutions.
He has extensive experience of the successful implementation of Total Quality Management and Change programmes.

His focus includes applying solutions that are directed at business needs in leading private and public sector organisations. He has delivered learning and personal development programmes tailored to specific objectives that concentrate on creating individual, team and organisational effectiveness. Recent assignments include business and performance reviews, designing and implementing Balanced Scorecard, using Lean Systems Thinking to improve service delivery and reduce costs, and using EFQM as a framework for improving business performance.
He has also developed and implemented performance management frameworks and development programmes.

Eirian is a Senior Assessor and Master Practitioner with the Wales Quality Centre, and has worked as an assessor on the Wales Quality Award since 1998.