Event Date/Time: Jun 22, 2010 End Date/Time: Jun 23, 2010
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Dear Claims Professional,

Is your main focus for 2010 to improve efficiency and reduce costs within your Claims Process?

Do you need proven Claims Processing methods of assessment and adoption to find the best way for your specific business?

Would you like to know how to achieve this whilst also impacting positively on the customer

IQPC’s Claims Processing 2010 tackles your 3 most imposing challenges:

ï‚„ Improving speed and efficiency through the claims life cycle

ï‚„ Cutting costs and reducing error across all touch points

ï‚„ Maintaining high standards of customer service

Since 2008 this annual conference has delivered value to more than 100 of your peers as they make their way through the claims automation journey. Just as your claims process is evolving and maturing so is the in-depth information presented at this event.

There is no other forum where you can benchmark your claims process against your peers and competitors. Update your process improvement strategy by sharing knowledge with the professionals who have achieved success through first hand experience.

IQPC’s Claims Processing 2010 Will Feature Case Studies, Insights and Inspiring Presentations From:

Sally Phillips, Head Of Claims, MACQUARIE (LIFE) - Increase in Fraud Could Impact On
Loss of Profi t and Increase in Workload: Utilising Manual and Technological Practices
and Processes to Recognise and Capture Fraudulent Claims

Daryl Bull, Claims Manager, NIB HEALTH FUNDS - Sharing Information on Best-Practice for Building the Business Case for Procuring Automated Systems

Tony Forster, Director of Customer Service, BUPA AUSTRALIA - Sustaining a High Level
of Customer Experience over Competitor Advantage

Michael Blackwell, Manager of Claims and Customer Service for New Zealand & Australia, GE INSURANCE - Highlighting the Effi ciency Claims Made Through Web Based Applications for Online Claims

Reserve your place now to be amongst the 100+ Claims Managers who have already taken a positive step towards more efficient claims processing.

Call IQPC now on 02 9229 1000,
email enquire@iqpc.com.au or visit www.claimsprocessing.com.au for more information.

I look forward to meeting you in June at this
industry-leading event.

Kind regards,

Mark Giles
Event Director
IQPC Australia