2nd Annual Customer Loyalty & Retention Conference (Win Your Customer)

Venue: Johannesburg, South Africa

Location: Johannesburg, South Africa

Event Date/Time: Jul 27, 2010 End Date/Time: Jul 28, 2010
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Description

2nd Annual Customer Loyalty & Retention Conference will bring together the best African telecoms experts over two HIGHLY INTERACTIVE days. This is the opportunity to network with industry peers, colleagues, competitors & counterparts and come with more effective and strategic approaches for better customer service.

Attending this event you will:
• Understand how to put a customer relation strategy in place
• Explore how to develop effective churn prediction tools & what is the best churn prevention strategy
• Learn how to develop loyalty among customers who are price sensitive
• Be up-to-date on outsourcing & converting this operation into a profit making entity rather than cost based


Key Topics:
• Enhancing customer experience for B2B customers in Africa
• Customer Experience Management: Everyone talks but who actually does it?
• Using CRM to leverage relationship-building
• Integrating CRM with business intelligence tools
• The value of proactive churn prevention strategies
• Building loyalty among customers who are price sensitive
• Creating Revenue streams for contact centeres: Moving from a Cost Centre to a Profit Centre

Venue

Additional Information

Read more: http://www.fleminggulf.com/conferences/telecom/2ndAnnualCLRC Request the brochure with minute by minute programme: http://www.fleminggulf.com/event-form-1?id=4037&title=Telecom%20&%20It&from=CL