The Customer Show 2010
|Event Date/Time: Sep 28, 2010||End Date/Time: Sep 30, 2010|
Key questions addressed:
â€¢ Who are my customers (the profitable ones) and what are their needs?
â€¢ How do I make sense of all this data I have about my customers and present offers accordingly?
â€¢ How do I service them better across all sales channels?
â€¢ How do I defend my prices?
â€¢ How do I retain market share?
â€¢ How do I prevent churn and the loss of my customers to a cheaper rival?
â€¢ What message does my brand send out? Is it the right message for the times?
â€¢ How do I get my supply chain partners to work with me to provide a better service to my clients?
â€¢ Which customers do I want to keep or acquire and which ones do I want to lose?
â€¢ How do I provide a great customer experience whilst cutting back on costs?
â€¢ What channels are my customers using to make their purchases and therefore where do I focus my efforts and my budget?
â€¢ How do I use social networking to manage the perception of my brand and to manage customer reviews about my products and services?
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