Event Date/Time: Oct 06, 2010 End Date/Time: Oct 08, 2010
Registration Date: Oct 05, 2010
Early Registration Date: Aug 06, 2010
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Description

Are you being asked to justify staffing levels? Value your support services? Link IT objectives to overall business goals?

Don’t waste time by working in a vacuum – learn from others who have already “been there, done that.” Attend this hands-on conference, facilitated by industry experts and practitioners, and walk away with the processes, frameworks, templates, and tools to help you meet the demands of your business.

* Choose from thirty intense, hands-on workshops, facilitated by industry experts and practitioners
* Network and share experiences with your peers
* Explore solutions in the Expo Hall



This Three-Day Conference Includes:

* Thirty in-depth, half-day workshops
* Three inspiring keynote presentations
* Powerful networking opportunities



Who Should Attend

Whether you’re new to ITSM or ITIL® or advanced, there’s something for everyone in the comprehensive and power-packed program. Don’t miss the critical information and templates that will help improve your service management operations. Professionals in the following roles will benefit most from this event:

* Anyone involved in service management
* All service management professionals, all levels of maturity: new, evolving, and mature organizations
* Individuals seeking to understand why and how to implement best practices according to ITIL or ITSM
* Professionals interested in building and managing a business focused IT organization
* New and experienced IT service and technical support professionals, internal and external support

* C-Level, including CIOs/CTOs/CSOs
* IT Managers, Directors, and VPs
* IT Service and Support Managers
* Service Desk Managers
* Service Level Managers
* Help Desk Managers
* Process Owners/ITIL Process Owners
* Knowledge Managers
* IT Consultants and Auditors
* IT Suppliers/Vendors
* IT Infrastructure Managers
* Quality Managers
* Network Managers
* IT Project/Program Managers and Directors
* IT Practitioners Senior Support Analysts

Venue

100 Chopin Plaza
Miami
Florida
United States
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