Continuing its Customer Experience in the Business Strategy series, marcus evans invites you to attend the 5th Annual Customer Experience Management & Retention Conference. Learn and share insights with more than 18 Customer Experience, Care, Advocacy and Loyalty Leaders on the latest developments in the design of strategies and methodologies being deployed to determine the proper key performance indicators for customer satisfaction.

Hear from your peers first hand on how to understand customer expectations and increasing operational efficiencies in order to build upon customer experience and retention. Learn from our speakers within the Customer Experience industry how to design a more value driven customer experience strategy during an economic recession, maximize internal strategic business partnerships and create a strategic customer experience plan that meets current market demands.

This conference will focus on how to enhance customer-facing operations/services and how to exploit new media channels for the transmission of branded experience provoking content.