The world is slowly recovering from
an unprecedented financial crisis and economical slowdown that has also seriously affected the CEE region and significantly changed the processes
within its retail banking sector. What is the future of retail banking in the new environment and what will assure
profitability for banks once the dust from the crisis settles down? Come and find the answers to it!

This well-focused forum follows up on 6 previous successful conferences and focuses on the future of retail banking market and its specifics in the CEE region in the new environment. We will provide you with the best case studies on business strategies and retail banking products throughout the whole CEE region. You will find out how to remain successful and profitable in the new environment once the crisis fades away. Moreover, you will hear case studies concerning the CRM and customer loyalty issues, branch banking and multichannel environment in the CEE region at the moment.

• 170 senior retail banking executives attended in 2009 • 31 countries represented in 2009 • 72 banks represented in 2009 • 26 C-level executives in 2009 • 91% of attendees from 2009 would recommend this event to their colleagues • The most targeted and focused conference dedicated to retail banking in the CEE region • Valuable Case Studies • 3 SPECIAL FEATURES FOR 2010  CEO HOTSPOT  FOCUSED ROUND-TABLE DISCUSSIONS  SPEED NETWORKING KICK-OFF Key Topics: • The future of retail banking in the CEE region in the new environment • Successful business strategies and retail banking products • Loans and savings in the new era • Find out how to handle customer loyalty and CRM issues • The role of branch banking in the CEE region • New developments and the future of direct banking and multichannel environment in the CEE • Eric Drok, ING Bank Slaski, Poland Deputy CEO, Vice President of the Management Board • Diana Miteva, DSK Bank, Bulgaria Deputy CEO, Member of Management Board, Executive Director Retail Banking • Pawel Kucharski, BRE Bank, Poland mBank – CEO, BRE Bank – Head of Retail Banking Marketing • Sanjeeb Chaudhuri, Citi, UK CEO – Consumer Banking Group CEE CMO – Consumer Banking Group EMEA, *TBC • Judit Lamboy, CIB Bank, Hungary Deputy CEO, Member of the Management Board, Managing Director Retail Banking • Daniela Rogulic, Zagrebacka Banka - UniCredit Group, Croatia Deputy CEO, Member of the Management Board • Henrik B. Winther, Nordea Group, Poland Member of the Supervisory Board Nordea Bank Polska, Head of Retail New European Markets • Sotiris Sirmakezis, Piraeus Bank, Greece Deputy General Manager • Yalcin Sezen, Turkiye Is Bankasi, Turkey Head of Retail Banking Marketing • Peter Szenkuroek, Volksbank International, Austria Head of Retail International • Herbert Walzhofer, Hypo Alpe-Adria-Bank International, Austria Head of Group Retail, SME & Private Banking • Deniz Guven, Garanti Bank, Turkey Head of Alternative Delivery Channels Workshop Leader: Malcolm French, National Fraud Authority Head of Fraud Risk Management