Quality and Process Excellence

Venue: Lisbon

Location: Lisbon, Portugal

Event Date/Time: Sep 15, 2010 End Date/Time: Sep 17, 2010
Report as Spam


Business process improvement through such strategic initiatives as Kaizen, Lean, Six Sigma, IT and Cultural Transformation are now needed more than ever before. Even if your organization is involved in these process excellence initiatives, it’s time to take a closer look at efforts versus results. Only enhanced creativity and innovation in our business process improvement efforts will relieve the pain points in our businesses. In this economic crisis there is probably nothing with a higher ROI than a well-structured, well-executed business process excellence initiative.

When people work on strategically important improvement efforts, it makes them feel important. Business process excellence provides an escape from worrying about what they can’t control. Business process excellence enriches team members by allowing them to think beyond their own responsibilities and beyond the box “out-of-the-box” . Business process improvement allows all employees, from various functional areas and backgrounds, to pursue common interests and become energized from each other. Business process improvement facilitates the values of dignity, respect, trust, collaboration and a shared commitment of success.

Conference Workshop
“The People Side of Change”

Workshop Leaders:
Mark McGregor, Author & Performance Coach
Roger Cliffe, Director Quality, Vodafone

This highly practical workshop will be like nothing you are ever likely to have experienced. Mark & Roger will guide you on a journey that combines theory, insight and best practice. This is a unique opportunity to learn from not one but two leading business and process improvement specialists. During the workshop you will learn to understand how and why some programs succeed while others fail, what it takes to manage and lead successful programs, how to generate greater buy in for your ideas and eliminate many of the barriers to change. Highly practical in nature, by the time you leave you will have had the chance to practice many of the ideas presented.


Additional Information

Key speakers: Brenton Harder, MD COO Division, Credit- Suisse Roger Cliffe, Global Head of Quality, Vodafone Britta Bibel Cavallaro, VP, Global Head of Quality, Magnus Baris Ertan, VP of Quality, Garanti Bank Jose Sarmento, VP Quality, Borealis AG Jean-Louis PEREE, VP of Quality, Jet Aviation Switzerland Anne-Catherine de Decker, Director International Development, Orange Niklas Blomqvist, Process Assessment and Audit, Volvo Car Corporation Mark Roper, Head of Performance and Continuous Improvement, British Air Peter Zorn, Global Head of Lean Excellence Activity Program, Deutsche Bank , London Marita Mitschein, President, Viamar Mark Mc Gregor, Author, Speaker, Coach, Author EXPERT ADVISORY BOARD Brenton Harder, MD COO Division, Credit- Suisse Joel Roxburg, Head of Corporate Responsibility, Vodafone Stefan Hanschel, VP, Deutsche Bank Evin Kose, VP Process, Finansbank Claire Roberts, Director Process Excellence, UBS Key topics: * Power your Business “low cost and high return” * Product Development and Process Optimization „Getting it right first time“ * Evaluating the Effectives of your Processes * Eliminating waste errors * Implementing systems to control the process for ongoing improvement * Lean and Six Sigma by any Other Name * Implementing successful re-engineering infrastructure