User Experience Masterclass (UX Masterclass)

Venue: Hyatt Regency Montréal

Location: Montreal, Québec, Canada

Event Date/Time: Sep 20, 2010 End Date/Time: Sep 20, 2010
Registration Date: Sep 19, 2010
Early Registration Date: Aug 30, 2010
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Yu Centrik & UXalliance are happy to welcome you to participate in the UX Masterclass, a unique, one-day international conference on User Experience.

Date: Monday, September 20, 2010
Location: Hyatt Regency Hotel, Montreal, Quebec, Canada

Learn advanced techniques and tips from leaders in the field.
Attend thought provoking presentations given by renowned user experience experts from more than 15 countries.
Exclusive networking opportunities with global UX researchers and attendees from top international companies.

Featured Speakers
•Forrester Research, Vidya Drego, Senior Analyst
•Fidelity Investments, Tom Tullis, VP of Usability and User Insight
•Pay Pal, Kuldeep Kelkar, Senior Manager, User Experience Research

Global User Research
Innovative methods to deliver world-class customer experiences
We are pleased to bring you detailed case studies where innovative quantitative and qualitative methods have been used to deliver world-class customer experiences. They will highlight big challenges and lessons learned from real projects which can be applied in your own organizations.

Taking UX Design to a Higher Level
Psychology, human cognition, perception and eye tracking meet user experience
This is a showcase of human behavioral methods and how they can impact design. Three leading experts in research take a deeper look into human perception for those seeking to extend their level of knowledge in specialist areas.

Reaching People Through Different Touch Points
Service design for multiple experiences, devices
As organizations strive to deliver great customer experiences, it is becoming increasingly important to consider the different channels and devices that customers use. Three experts share tips and experiences on researching and designing across the various platforms and an approach to service design.

Interactive Panel
Around the World in 80 Minutes: Local Perspectives on Global Research
The UXalliance brings a group of experts from across the world together in one room to give you the opportunity to hear what is happening globally in user experience.
This is an open and interactive panel session, allowing attendees to ask questions and provide insights from their own experiences on the global trends in UX research and design. A true gathering of minds on a global scale!

Designing for Multi Screens
Facing and overcoming the challenges of UX design for expert users

Beyond the Usability Lab
Latest trends and technology in usability testing

To deliver great experiences, UX researchers and designers must innovate the methods and tools that they use. What are the technologies currently being used and what can we expect to see in the near future? You will be hearing directly from speakers whose companies have developed these technologies.

Autour du monde en français
Favoriser la réaction, établir la confiance, réduire la frustration, créer une bonne expérience utilisateur
These three discussions, on the different ways people react in different contexts, share a common focus: the user. The human-centered design work of these experts in user research from France, Switzerland and Canada strives to meet the user’s needs through products and services, foster trust and credibility with the user, and reduce user frustration. Learn from their examples to tailor useful products, services, systems and interfaces for your clients and users.


1255, rue Jeanne-Mance, C.P. 130, Montréal (Québec), H5B 1E5

Additional Information

Conference Fees - Early Bird (before July 31st): CAD $745 - Regular Rate: CAD $895 - Group Rate (3+): CAD $745 per person