Field Service and Workforce Mobility New Zealand 2010

Venue: Rendezvous

Location: Auckland, New Zealand

Event Date/Time: Oct 26, 2010 End Date/Time: Oct 27, 2010
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Dear Colleague,

Across New Zealand companies are struggling to effectively manage their mobile workforces, deliver cost savings to the organisation and in turn deliver a high level of customer service.

Undoubtedly customer expectations have become more complex than ever before and organisations need to react to this changing nature of customer services in order to remain competitive.

Following on from our extremely successful second annual Field Service Management Australia Summit and based on the feedback from CEOs, COOs, CIOs, Service, ICT and Operations Manager we have launched this dedicated New Zealand forum.

IQPC’s Field Service & Workforce Mobility New Zealand conference will give you the knowledge you need to ensure your organisation is fully exploiting mobile technology to optimise worker productivity, obtain cost efficiency and achieve excellence in customer service.

Leading case studies will allow you to benchmark your current procedures and ensure your field services are fulfilling their operational potential. Presentations will highlight the what and more signifi cantly
the how of service management improvement.

Throughout the event, experienced practitioners will provide a road map right from winning senior management support, to rolling out turnkey solutions and effectively managing change.

Whether you are new to fi eld services or a seasoned professional having already spearheaded a field force automation (FFA) project you will fi nd value at Field Service & Workforce Mobility New Zealand 2010.

This is the only conference in New Zealand focusing specifically on strategies to overcome the following major challenges:

1. Fully optimising technology and solutions to support fi eld service and mobile sales operations

2. Managing change and developing buy-in from fi eld service workers and management to
advance field service optimisation

3. Maximising the customer experience through enhanced serviceslook forward to seeing you there.

Kate Tappin
Conference Director