Web&ACTION: Coordinating Care for Patients with Complex Needs

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Event Date/Time: Oct 27, 2010
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Individuals with chronic conditions consume a high portion of health care services; chronic conditions are expensive to treat and a major driver of increased health care spending. Often, those with chronic medical conditions have multiple illnesses combined with social complexities — including for example, poor mental health, substance abuse, and homelessness — drastically compounding their health care costs. Given their complicated needs, these individuals often find it difficult to navigate a fragmented health care system. Health care providers also struggle to meet their health and social care needs as health care delivery systems, and financial incentives, are not conducive for coordinated care. How can we better understand and support those with complex needs, while pushing towards better outcomes at a lower cost?

The Institute for Healthcare Improvement (IHI) is pleased to announce Coordinating Care for Patients with Complex Needs, a web-based program that will equip you to improve the individual patient’s care experience, better support the health of the population with complicated medical and social circumstances, while reducing the cost of care; we refer to these goals as the Triple Aim™. The Triple Aim™ is IHI’s learning initiative working to better understand new models that can simultaneously improve these three critical objectives.

Over the course of three web-based sessions, our expert faculty will address the following:

Identifying opportunities to better coordinate care for patients with complex needs
Allocating resources to better meet the range of needs in this population
Testing new ways to streamline care for patients with complex needs
Partnering with community organizations to address social determinants of health
Tracking the impact on health, costs, and patient experience

For example, communities where health care and housing have partnered together have seen dramatic improvements, including increased preventative care, self-care improvements, higher self-reported health status, and decreases in overall health care costs — up to $80,000 per member, per year.

With faculty coaching during the Action Periods between each session, you will be able to test aspects of the Triple Aimâ„¢ framework with your own diverse patient population.



Additional Information

Web&ACTION programs combine intensive expert-led, web-based learning sessions followed by Action Periods during which participants apply their knowledge in real-time practice through detailed assignments. Each Web&ACTION series includes: Webinars: In a series of three intensive, interactive, expert-guided web-based sessions, participants learn the basics and are guided through all essential learning and materials. Action Periods: Each webinar is followed by an Action Period during which participating teams carry out a detailed, front-line assignment designed to put the learning from that webinar into practice. Participants submit the results of their Action Period assignment to the faculty prior to the next webinar. Distance learning for this series is supported by WebEx. In order to fully participate in the session, learners will need to have the following available for the duration of the series: Broadband Internet connectivity (e.g., T1/LAN, DSL, satellite, or cable modem) Each connection will require a personal computer with the following configuration: Microsoft Windows 2000, XP, or later Internet Explorer 5.0 or later, or Netscape 7.0 or later (Internet Explorer 6.0 recommended) Microsoft Office 2000 or later (Word, Excel, and PowerPoint will be used) Adobe Acrobat Reader At least 1024x768 screen resolution Administrative privileges on the computer to install the WebEx client software Access to a Network/IT resource in your organization in the event that proxy or firewall issues cause connectivity problems Telephone convenient to computer for dial-in to meetings (with mute button, if possible) WebEx Software Installation Here are the instructions to pre-install the WebEx software on your computers. The software installation should only take about 5 minutes (if you don't pre-install the software, it will still be installed automatically when you join the session). 1) Browse to the IHI WebEx Home Page at http://ihi.webex.com (note: no "www"). 2) Once at the WebEx page, click Set Up in the left navigation, and select Training Manager. This will display a page where you can set up the Training Manager software that we will be using for this course. We will not be using Flash or Windows Media files, so you do not need to click the "verify your rich media players" link. 3) To install the WebEx Training Manager software, click the Set Up button. If you receive a Security Warning asking if you want to install and run WebEx Client from WebEx Communications, Inc., please select "Yes" (we recommend also checking the box to always trust content from WebEx, which will allow you to transparently receive updates to the software without having to see this warning each time). If you are unable to install the software from within the browser, you will see two links to directly install the software with an installation package; choose the one that matches your browser software (Internet Explorer or Netscape). If you have any difficulty with the set-up process, please contact WebEx technical support at 866-569-3239 (option 4). You may also wish to set your time zone, so meetings show up in the meeting list in your local time. Click Set Up in the left navigation, and then Preferences. Note that this is a per-computer setting, so you will have to do this on each computer you use to access WebEx. Your Privacy | Terms of Use/Legal | © Institute for Healthcare Improvement