Overview

This two-day course will provide participants with a framework for communicating more effectively by understanding other peoples' points of view, and by customizing our messages to reach them effectively. The course will illustrate how voice tones, body language, and other factors affect an individual's interpretation of the words we choose when communicating. Through a combination of lectures and interactive exercises, participants will learn how values and beliefs impact the way we absorb and store information, and how to direct our communication towards the mental and emotional language of others to allow the real message and intent to be fully understood, thus helping us achieve our desired outcomes.

A complete set of course materials and lunches are included.

Outline
Introduction to Communication

The Seven Dynamics of Effective Communication

The Pitfalls of Email, and Four Strategies to Help

Introduction to the Personal Perspective

Discovering Your Own Values and Beliefs, and Those of Others

Using Other People's Values and Beliefs to Communicate Effectively

Preventing and Resolving Conflict

Create Rapport with Anyone, Anywhere, at Anytime

Delivery Method: Classroom Training
Fee: $ 1395 USD
Early Bird Fee: $ 1,255.50 USD Enroll prior to Feb 18, 2011, nonrefundable
Location Houston, TX