Conflict Resolution Skills For Difficult Situations - PEICE

Venue: Houston

Location: Houston, Texas, United States

Event Date/Time: Apr 06, 2011 End Date/Time: Apr 07, 2011
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Description

Overview

This two-day course will provide participants with a framework for resolving conflict more effectively by understanding what conflict really is and how to prevent it from taking on a life of its own in the workplace. The course will illustrate that conflict is natural whenever human beings work together; therefore it is critical that course participants have the skills to handle and manage conflict in productive ways. Through a combination of lectures and interactive exercises, participants will learn different conflict resolution styles and how and when to use them, how to strengthen staff trust and morale using positive verbal and non-verbal communication techniques, and effective intervention and facilitation strategies.



A complete set of course materials and lunches are included.



Outline

Introduction

The Positives and Negatives of Conflict

Types of Conflict

Using the Johari Window

The Five Stages of Conflict

Discovering Your Own Conflict Resolution Style

The Communication Funnel

Developing Your Questioning and Listening Skills

The Seven Steps to Ironing Things Out

Developing Your Facilitation Skills

Setting Norms

Making an Intervention

Venue

Additional Information

Delivery Method: Classroom Training
Fee: $ 1395 USD
Early Bird Fee: $ 1,255.50 USD Enroll prior to Feb 20, 2011, nonrefundable
Location Houston, TX

Types