Effective Communication in a Demanding Work Environment - PEICE
|Event Date/Time: Apr 18, 2011||End Date/Time: Apr 19, 2011|
This two-day course will provide participants with a framework for communicating more effectively by understanding other peoples' points of view, and by customizing our messages to reach them effectively. The course will illustrate how voice tones, body language, and other factors affect an individual's interpretation of the words we choose when communicating. Through a combination of lectures and interactive exercises, participants will learn how values and beliefs impact the way we absorb and store information, and how to direct our communication towards the mental and emotional language of others to allow the real message and intent to be fully understood, thus helping us achieve our desired outcomes.
A complete set of course materials and lunches are included.
Introduction to Communication
The Seven Dynamics of Effective Communication
The Pitfalls of Email, and Four Strategies to Help
Introduction to the Personal Perspective
Discovering Your Own Values and Beliefs, and Those of Others
Using Other People's Values and Beliefs to Communicate Effectively
Preventing and Resolving Conflict
Create Rapport with Anyone, Anywhere, at Anytime
Delivery Method: Classroom Training
Fee: $ 1495 CAD
Early Bird Fee: $ 1,345.50 CAD Enroll prior to Mar 4, 2011, nonrefundable
Location Calgary, AB