Overview

This two-day course will provide participants with a framework for resolving conflict more effectively by understanding what conflict really is and how to prevent it from taking on a life of its own in the workplace. The course will illustrate that conflict is natural whenever human beings work together; therefore it is critical that course participants have the skills to handle and manage conflict in productive ways. Through a combination of lectures and interactive exercises, participants will learn different conflict resolution styles and how and when to use them, how to strengthen staff trust and morale using positive verbal and non-verbal communication techniques, and effective intervention and facilitation strategies.

A complete set of course materials and lunches are included.

Outline

Introduction

The Positives and Negatives of Conflict

Types of Conflict

Using the Johari Window

The Five Stages of Conflict

Discovering Your Own Conflict Resolution Style

The Communication Funnel

Developing Your Questioning and Listening Skills

The Seven Steps to Ironing Things Out

Developing Your Facilitation Skills

Setting Norms

Making an Intervention

Delivery Method: Classroom Training
Fee: $ 1495 CAD
Early Bird Fee: $ 1,345.50 CAD Enroll prior to Mar 6, 2011, nonrefundable
Location Calgary, AB