Event Date/Time: Jan 12, 2011
End Date/Time: Jan 13, 2011
Early Registration Date:
Jan 11, 2011
Utility companies' primary means of communications is the billing process. Each and every customer receives a billing statement, and it is critical to customer satisfaction that billing is understandable, efficient, and accurate. Meeting these demands will result in customer retention and satisfaction and an increase in company revenue. In this ninth annual EUCI billing conference, experts from utilities and supporters of the utility billing process will address essential elements associated with effective billing designed to relieve customer concerns. Billing technology will continue to advance, and the conference is designed to assist utilities with managing new equipment design implementation and operation. Current challenges associated with the billing cycle will be discussed along with achievable solutions -- ready to implement in your organization -- and the resulting outcome.
Because electronic payments continue to be a primary driver to customers using self-service options and the customer bill remains a utility's No. 1 form of communication with its customer, EUCI is again offering a unique two-conference event - Web Self-Service for Utilities and Billing for Utilities. Each conference is designed to provide tangible strategies and techniques for immediate implementation. Attending both conferences will allow attendees to integrate design, marketing, functionality, interactivity, and communication into a comprehensive customer solution.
The Early Bird price for this conference is USD $1,195.00.
After January 11, 2011 the price will be USD $1,395.00.