The Indian BPO and Call Center industries have been instrumental in India’s economic growth, adding 5 million jobs and USD 15 billion in revenues. India’s diversity, flexibility, strategic location, educated workforce and technical expertise have attracted global players to outsource their support and customer service operations to the country. To maintain its position as a global leader in the Call Center industry and retain its existing client base, implementing latest technologies and strengthening infrastructure are top priorites for Indian companies.
Based on the phenomenal success of its series of call center events in the US and Asia, IQPC is proud to announce the launch of Call Center Technology and Communication in India. The event will bring together CXOs and experts in the industry to discuss the latest technologies, trends and best practices to improve the internal processes and offer top of the line customer service.