Incident & Crisis Handling for the 21st Century Masterclass (crisis, emergency, b)

Venue: JW Marriott Hotel

Location: Kuala Lumpur, Malaysia

Event Date/Time: Nov 29, 2010 End Date/Time: Dec 01, 2010
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Workshop Overview:

This course demonstrates the required response to crisis situations that are both practical and flexible as well as being easy to understand. A crisis is usually unforeseen and most often has to be dealt with using limited, or inadequate, resources. Most Companies already have crisis management procedures in place however it is common that when an actual critical incident occurs, nobody knows how the plan should be implemented. A Crisis Management Plan can sometimes sadly be a document that simply sits on a shelf in an office.

The course uses true to life training scenarios that require course participants to make decisions under difficult and stressful conditions whilst under the guidance of our professional and experienced instructors.

This programme will teach the core skills needed so that delegates can react instinctively to a serious incident. The training is both realistic and practical – with the best chance of success, when the unexpected happens.

The course covers the following areas:

• Regulatory Environments
• Communications: Problems and Solutions
• Failure to Identify Hazards
• What is Operator error
• Training
• Handling Stress in a Crisis
• Threat/Vulnerability Assessment and Risk Analysis
• Crisis Management Plans
• Designing Reporting Systems
• Critical Incident Staff Selection
• Media Management

About the trainer

The trainer, works with organisations to build resilience against crises and emergencies – before, during and after they occur. His unique approach to crisis and emergency management has evolved over the last 27 years where he has led operations, strategic-level planning, emergency management, and response, relief, recovery and re-building programs, throughout Asia Pacific Region and the Middle East.

From January to March 2004, he led the re-building of Iraq’s Emergency Services post the 2003 war. From early 2005 to late 2007, as second in charge of Emergency Management in the state, he accrued major experience in emergency, disaster and crisis management by leading and coordinating the Government’s disaster response to numerous natural disasters including natural disasters in three decades - Tropical Cyclone Larry in 2006.

Recently he has been actively involved in the recovery planning for the disastrous Black Saturday Bushfire's, working with the Department of Human Services, the City of Whittlesea and Save the Children.

For more information and full course agenda, contact:

Name: Amy Chua
Subject Title: ICHM-AllConf


Additional Information

Participants will be provided a complimentary copy of "The Crisis Management Handbook - Bullet Proof your Business" and a workbook for the Masterclass.