Shop Steward Conference 2011 (SS2011)

Venue: Gallagher Estate, Johannesburg

Location: Johannesburg, South Africa

Event Date/Time: Feb 17, 2011 End Date/Time: Feb 18, 2011
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Description

TWO ROLE PLAYS FOCUSSING ON:

Creating Strong Negotiations Techniques
Interactive session to prepare and conduct negotiations with specific focus on
opening moves, establishing common grounds and using effective questioning and listening techniques.

The Role Of A Shop Steward In A Disciplinary Enquiry
This interactive session will include, Opening Statements, Leading evidence, Cross examination and Closing arguments

Facilitated By:
Wilfred Lesuthu
BRUNQUEL & ASSOCIATES INLAND
Employee Relations Consulting & Training



Key Issues For Discussion Include:
• The Difference Between Demand And Negotiations
• Understanding The Code Of Conduct To Fulfil Your Duties As A Shop Steward
• Strengthening Your Communication Skills At All Levels
• Highlighting Procedures That Govern Shop Stewards
• Creating Strong Negotiations Techniques
• Defining Roles And Functions Of A Shop Steward During Dispute Resolution
• Understanding The Workforce Issues To Avoid Potential Conflict
• Knowing Your Rights And Limitations As A Shop Steward

Venue