Healthcare Service Excellence Conference (HCSEC 2011)
Venue: New Orleans Marriott
|Event Date/Time: Jan 26, 2011||End Date/Time: Jan 28, 2011|
|Registration Date: Jan 25, 2011|
|Early Registration Date: Dec 15, 2010|
January 26 to 28, 2011 in New Orleans, Louisana
Health care as we know it, is changing in front of us and the game changer is HCAHPS and Value-Based Purchasing. With less than 13 months to go to October 1, 2011, most hospitals in the United States are facing the dawning realization that excellence with their HCAHPS scores is no longer an option. Itâ€™s not an option because of financial penalties and bonuses that are pending. Itâ€™s not an option because itâ€™s the right thing to do. Itâ€™s not an option because it makes them more competitive and never before has there been a greater need to succeed. Thatâ€™s what this conference is all about - Solutions to Succeed. To succeed at World-Class Patient Experience as defined by HCAHPS; to succeed at world-class retention and morale and above all to succeed at achieving the mission and values of each of our organizations.